SWC3 FAQ – Your Questions,
Answered Simply

Yes, completely free. There are no registration fees, no monthly subscription charges, and no hidden costs just to have an account. You only spend money when you choose to make a deposit and place real-money bets — and those decisions are entirely yours.

The minimum age to register and play at SWC3 is 18 years old. This is a strict requirement under our operating licence. During registration you confirm your age, and SWC3 conducts KYC (Know Your Customer) age verification using a valid Philippine government-issued ID before withdrawals are enabled. Accounts found to belong to minors are permanently closed.

No. SWC3 strictly allows one account per person. Creating duplicate accounts is a violation of our Terms and Conditions and can result in all accounts being permanently suspended and any balances forfeited. If you previously had an account that was closed, contact our support team before attempting to register a new one.

SWC3 accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Philippine passport
• Driver's licence (LTO)
• UMID (SSS / GSIS)
• PRC Professional Regulation Commission ID
• Voter's ID / COMELEC ID
• PhilHealth ID

Upload a clear photo or scan of your chosen ID through Account Settings → Verification. The document must be valid and not expired. KYC review typically takes 24–48 hours.

Log in to your account and go to Account Settings → Personal Information. Submit a request to update your contact details. For security, SWC3 requires identity verification before approving changes to registered email or mobile numbers — this usually takes 24–48 hours. Never try to update these details by contacting anyone outside the official SWC3 platform.

On the login page, click the "Forgot password?" link. Enter your registered email address and we'll send you a secure password reset link valid for 30 minutes. Click the link, enter a new strong password, and you're back in. If you no longer have access to your registered email, use the Mobile OTP login method or contact support for assisted account recovery.

Two-factor authentication adds a second verification step to your login — after entering your password, you'll also need to enter an OTP sent to your registered Philippine mobile number. This means even if someone knows your password, they still can't access your account without your phone. SWC3 strongly recommends enabling 2FA, especially since your account holds real money. Enable it in Account Settings → Security → Two-Factor Authentication.

After 5 consecutive failed login attempts, SWC3 temporarily locks the account for 15 minutes as a security measure. Wait out the lockout, then try again using the correct credentials. Alternatively, use the Mobile OTP login tab — enter your registered +63 number to receive a one-time code that bypasses the password entirely. Your balance and history are unaffected by the lockout.

An unsolicited OTP means someone attempted to log in to your account. Do not share the OTP with anyone — including anyone claiming to be SWC3 staff. Log in immediately using your email and password, change your password in Account Settings → Security, and enable 2FA if you haven't already. Report the incident to support@swc3.app so our security team can investigate.

SWC3 supports all major Philippine payment methods:

• E-wallets: GCash, Maya (PayMaya), GrabPay, Coins.ph
• Bank transfers: InstaPay, PESONet, BDO Online, BPI Online, UnionBank Online
• Cards: Visa and Mastercard debit/credit cards

All transactions are processed in Philippine Peso (₱). No international wire transfers or cryptocurrency are accepted at this time.

The minimum deposit is ₱100 for GCash and Maya. Minimum amounts for other payment methods may vary slightly — check the deposit page inside your account for the current minimums per payment type. There is no maximum deposit limit for standard verified accounts.

GCash and Maya deposits are credited to your SWC3 account within seconds in most cases. InstaPay transfers are also near-instant. PESONet transfers can take up to one banking day. Card deposits typically clear within a few minutes. If your deposit has not appeared after 30 minutes, contact our 24/7 support team with your transaction reference number.

SWC3 does not charge deposit fees on its end. However, your payment provider — GCash, your bank, or your card issuer — may apply their own transaction fees. Check with your provider before making a deposit if you want to avoid surprises. In practice, most GCash and Maya deposits to SWC3 are processed without fees on the player's side.

Log in to your account and go to Wallet → Withdraw. Select your preferred withdrawal method, enter the amount, and confirm. Withdrawals are processed back to the same payment method used for your most recent deposit where possible. Make sure your KYC verification is complete before requesting your first withdrawal — unverified accounts cannot process cashouts.

Standard withdrawal processing times at SWC3:

• GCash / Maya: Usually within 1–24 hours after approval
• InstaPay bank transfer: Within a few hours on banking days
• PESONet: Up to 1 banking day
• Visa / Mastercard: 3–5 banking days

Withdrawals first go through an internal review. Fully verified accounts with clean account histories are typically processed faster. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount at SWC3 is ₱100 for GCash and Maya. Minimum amounts for bank transfers may be higher — check the withdrawal page in your account for current limits. There is no maximum daily withdrawal for fully verified accounts under standard terms.

If your withdrawal has been in "Pending" status beyond the expected processing time, the most common reasons are: incomplete KYC verification, an active bonus with pending wagering requirements, or a flagged account under security review. Log in and check your account notifications first. If everything looks clear, contact our 24/7 support team via live chat with your withdrawal reference number and we'll investigate immediately.

New SWC3 members qualify for a 100% first deposit match bonus — deposit ₱500, get ₱1,000 to play with. The maximum match is ₱5,000 on your first deposit. Additionally, new members receive 50 free spins on selected jackpot slot titles. Bonuses are credited automatically after your first qualifying deposit. Full terms apply — see the Terms and Conditions.

A wagering requirement (sometimes called a "playthrough") is the number of times you need to bet the bonus amount before you can withdraw winnings from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager a total of ₱10,000 before the bonus funds become withdrawable. Wagering requirements vary per promotion and are clearly stated in each offer's terms. Real-money bets count towards wagering at 100%; free spin winnings may have different rates.

No. Bonus funds must complete their stated wagering requirement before they can be converted to withdrawable cash. If you want to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited — only your original deposited real-money balance (minus any losses) would be eligible for withdrawal. Contact support if you're unsure about your current bonus status.

Every SWC3 member has a unique referral code available in their account dashboard under "Refer a Friend." Share your code with a kabayan — when they register using your code and make their first qualifying deposit, you receive a ₱50 bonus credit in your account. There is no cap on the number of referrals you can make. Referred players also benefit — ask your contact about any referral-linked sign-up offers available at the time.

SWC3 offers a full range of Philippine online gaming options in one account:

• Live Sabong — online cockfighting with real-time streaming
• Tongits — the classic Filipino card game
• Jackpot Slots — progressive and fixed jackpot slots
• Football Betting — local and international fixtures
• Live Roulette — European, American and local variants
• Bingo — online bingo rooms with live hosts
• Online Casino — full live dealer lobby including baccarat, blackjack, and more

New games and markets are added regularly. Registered members are notified of new additions before they go live.

Yes. SWC3 operates under a valid gaming licence and all random number generator (RNG) based games are certified by accredited testing laboratories for fairness. Live dealer games use physical equipment streamed in real time — there are no software results to manipulate in those environments. SWC3 does not alter game outcomes in any way. Our Return to Player (RTP) percentages for slot titles are published in each game's information section.

Yes — SWC3 is fully optimised for mobile. The entire platform runs in your phone's browser without requiring a separate app download. It works on Android and iOS devices. For the best mobile experience, use an up-to-date version of Chrome (Android) or Safari (iOS) and ensure you have a stable data or Wi-Fi connection. Games like live sabong and live casino benefit from a 4G or better connection for smooth streaming.

SWC3's football betting section covers a wide range of local and international competitions, including:

• Liga ng Pilipinas and PFF National Championship (Philippines)
• English Premier League
• UEFA Champions League and Europa League
• La Liga, Serie A, Bundesliga, Ligue 1
• AFC Asian Cup and FIFA World Cup qualifiers
• AFF Championship (ASEAN football)

Markets include match result, over/under, Asian handicap, both teams to score, and live in-play betting on selected fixtures.

Log in and go to Account Settings → Responsible Gaming → Deposit Limits. Set your preferred daily, weekly, or monthly cap. Decreasing a limit takes effect immediately. Increasing a limit requires a 7-day cooling period before the higher amount is applied — this is a deliberate protection against impulsive decisions. There are no fees to set or modify limits.

Self-exclusion lets you lock your SWC3 account for a set period — 6 months, 1 year, 5 years, or permanently. Once activated, it takes effect immediately and cannot be reversed before the chosen period ends. Access it via Account Settings → Responsible Gaming → Self-Exclusion. If you need help activating self-exclusion urgently, contact support via live chat and our team will process it right away. Visit our Responsible Gaming page for full details.

Your account balance is preserved during the self-exclusion period. Any withdrawable real-money funds remain intact. If you need to withdraw your balance before the exclusion ends, contact our support team at support@swc3.app — we'll process a withdrawal to your registered payment method without requiring you to reactivate your gaming account.

SWC3 support is available 24 hours a day, 7 days a week through two channels:

• Live Chat: Available directly inside the SWC3 platform — click the chat icon in the bottom corner of any page after logging in.
• Email: Send your query to support@swc3.app. Email responses are typically sent within a few hours.

For urgent account security issues — suspected unauthorised access, unrecognised charges — use live chat for the fastest response.

To help our team resolve your issue quickly, have the following on hand:

• Your registered SWC3 email address or username
• The date and approximate time of the issue
• For deposit/withdrawal issues: your transaction reference number from GCash, Maya, or your bank
• For game issues: the game name and round/bet ID if available
• A clear description of what happened and what you expected to happen

Screenshots are always helpful. Never share your account password or full OTP with support staff — SWC3 will never ask for these.

If you wish to permanently close your account, contact support at support@swc3.app and request account closure. Before the account is closed, any remaining withdrawable balance will be transferred to your registered payment method. Note that once an account is permanently closed, it cannot be reopened — you would need to register a new account (subject to the one-account-per-person policy). If your request to close is related to problem gambling, we strongly recommend considering self-exclusion first, as it can be reversed after the elected period.